Plant of Life Wholesale

Frequently Asked Questions

Answers to common questions about B2B access, wholesale ordering, invoices, shipping and support.

B2B & Wholesale

Who can open a Plant of Life Wholesale account?+
Plant of Life Wholesale is for registered businesses such as smoke shops, vape stores, CBD retailers, distributors and online resellers. Consumer orders are not accepted on this B2B site. Apply with your company details so the wholesale team can review access.

Products & Accessories

What kinds of products do you stock?+
The wholesale catalogue focuses on smoke, vape and hemp-related accessories, including rolling papers, grinders, storage, display items, vaporizers and related shop essentials. Availability, pack sizes and MOQ can vary by SKU, so always check the product page for the current offer.

Payment & Billing

How do wholesale orders and payment work?+
Approved customers place orders through the online wholesale catalogue. After checkout, the order is reviewed by the team and payment is handled by manual bank transfer. You are not charged automatically at checkout, and the team confirms the order details before final processing.
Do you issue VAT invoices?+
Yes. Orders are invoiced by AVIDAN PROPERTIES S.L.U. with VAT treatment based on your business country and VAT status. Add your company billing details and VAT number during application or checkout so the invoice can be prepared correctly.

Shipping & Delivery

Where do you ship and how fast is delivery?+
Plant of Life Wholesale ships from the EU to business customers across Europe. In-stock orders are prepared quickly, while final transit time depends on your destination and carrier service. If you need a delivery estimate before ordering, contact the wholesale team with your country and expected order size.

Returns & Issues

What should I do if something arrives damaged, missing or incorrect?+
Inspect the shipment as soon as it arrives and report any issue quickly through the contact form or your account messages. Include your order number, the affected SKU and photos when relevant. That helps support verify the problem and arrange the right next step faster.

Account & Login

How do I apply and log in to the wholesale catalogue?+
Use the wholesale application form and submit your business details, billing information and VAT number if you have one. Once your account is approved, you receive a 6-digit PIN by email. After that, log in with your email address and PIN to see trade pricing and place orders.

Support & General

How can I get help with products, documents or bulk orders?+
Use the contact form for account setup, catalogue questions, invoice requests, logistics questions or larger wholesale enquiries. If you already have access, logging in and sending a message from your account is the fastest way to keep everything linked to your business profile and order history.